Guidelines for Warranty & Returns

Claiming a warranty or return is easy...

1

Know if you are here because of a “change of mind” or a “defect”.

2

Check and see if your enquiry is within the “30 day money back guarantee” period, or the “After 30 days lifetime warranty”.

3

Choose whether you would like an exchange, gift card, refund or replacement.

4

Take a photo/video of the defect, or return your order/purchase to VOLTA.

CHANGE OF MIND
EXCHANGE

For the shipping cost, you can exchange your purchase for any available VOLTA product (pay difference if higher value).

GIFT CARD

Receive your full order amount as a gift card including the full shipping fee.

REFUND*

Receive a refund of your full order amount, excluding the cost of shipping.

Change of mind options require the product to be returned to VOLTA. Contact care@voltacharger.com for the delivery address. Cost of shipping is at your own expense. Products must be in re-sellable condition and in original packaging. Please be informed that the lifetime warranty only applies to products that are still being sold on the VOLTA website.

* Refund option is not available after 30-day money back guarantee period. There will also be a $2.50AUD restocking fee per item.

DEFECTIVE PRODUCT
REPLACEMENT

Receive a free replacement of your product including free shipping.**

GIFT CARD

Receive your full order amount as a gift card & get free shipping if submitted within the 30 day money back guarantee period.

EXCHANGE

For the shipping cost, you can exchange your purchase for any available VOLTA product (pay difference if higher value).

REFUND*

Receive a refund of your full order amount, including the cost of shipping.

Defective products require photo’s or video to be eligible. Send to care@voltacharger.com along with your order number. Please be informed that the lifetime warranty only applies to products that are still being sold on the VOLTA website.

* Refund option is not available after the 30-day money back guarantee period.

** All replacements are shipped without tracking information.