I fully understand what Volta is doing here and why they can’t have tips that work on one version with the new version. Power delivery is very important and unless each tip/cable can auto regulate the voltage to be fast/slow depending on the needs, Volta could find theirselves on the hook for many damaged products.

That being said, I supported the original volta and was very happy with it. It charged and did data transfer perfectly. The volta XL does neither without a lot of fandangling. There was a lot of confusing info on the website and I personally made certain assumptions, like if an adapter was being offered with the XL as an accessory, it must work with the XL cable. I was wrong and I didn’t read the fine print. Now i have two adapters that are completely useless and instead of being able to provide an AC adapter that would solve my issues, it turns out Volta doesn’t even offer this product for the XL. Bottom line I have 3 cables that and can ONLY use by plugging them into my computer. Other than that they are gorgeous and very convenient….except now I hear about the 2.0 version.

Wait, what? That wasn’t on the website when ordering. It was only on a facebook forum and I only learned about the 2.0 AFTER I had ordered my XL. When after a couple months I still hadn’t received my ordered I contacted Volta and asked if I could just get a refund as everything I was seeing, was telling me that I wouldn’t be able to use this cable as I had thought. I was asked for my order number for them to ‘look into’ it. I had assumed (again) that they would contact me for a refund, nope, next day I get notice that my order was actually picked up and was shipped out, with no other response to my original inquiry for a refund. No checking back with me to say “it was on the way” just a notification it was. Honestly it felt that someone just packed my order up and sent it out so they wouldn’t have to process the refund.

Oh and the solution for my desire to plug my volta XL into an actual AC adapter? Go buy a third party one cause we don’t sell em. Gee thanks.

So after 8 volta and Volta XL cables, I’m done. I cannot imagine Volta will be offering any exchange program for those who ordered the XL looking to change it up as it would be very costly in time and hiring someone to deal with all the returns, plus they would have a whole stock of Volta XLs that are ‘used’. At most we might get a ‘discount’. Whether Volta intended to or not, I feel duped and taken advantage of. My emails to request my returning the cables I have now have all been ignored. I figured at least if I returned this product I might try the 2.0 as it seems it might work for me but this website itself has contradictory and again confusing information so I’m not even sure it would work with my phone.

In the end the first cable was ground breaking and a wonderful experience. The second one was a shoddy, extremely poor experience both in the product and the customer service provided. So it looks like I’m stuck with my purchase, with no return possible, all the while I’m getting new emails about their new product! Buyer beware folks.

Can I get quick charge to work on the pixel 2xl using this new cable?
I tried 1.0 and I got super slow speeds using Acubattery to record how many mA was coming into the phone I was getting far less then a good standard cable.
I was using a Nexus 6p when I first tried.
I was disappointed and tried to return everything but lost a few connectors till recently so never returned.

Cool. Glad you continue to look for ways to improve. Like all tech, it keeps changing and I’m glad you’re changing with it.

Really disappointed. You say you are doing this for the customers but you act as though this comment section isn’t full of your customers?!

What I want is to have one cable that can charge all my devices. I was upset the XL didn’t have micro or lightning tips but I figured that’d be your next announcement. I get why the tips are incompatible with v1 because of usb PD, but now your announcement is yet another “scrap it all and start fresh”.

You know what? I’m buying just as many Volta cables as I used to buy regular ones! You’ve officially solved nothing and it’s not worth the cost if you want to continue this horrible trend.

@ADEDAYO

Even more discouraging to know that I bought five more cables last year and you already had another incompatible version planned,