Before you ship anything back

Pack it right.
Get your refund faster.

Follow the three steps below, photograph everything laid out together, and upload it when you start your return. Well-packed, well-documented returns move through our warehouse, and your refund, without delays.

Read the packing guide ↓

Once your items are packed, you'll email us a photo directly. No account or upload portal needed.

What you'll need

A clean, dry, lint-free cloth
The original Volta box, pouch, and inserts
A flat, plain surface for the photo
Your phone camera (photo or short video)
Your order number

Why we ask

One good photo isn't proof for the whole order

A single well-packed item can't be reused to represent every item you're returning. We need every product visible, together, in the same shot.

What it protects

It keeps your refund on schedule

Photo proof lets us verify your return quickly the moment it arrives, so there's no back and forth once your package is at our warehouse.

What happens without it

No proof, no early refund

Without clear photos, we can't confirm your items were packed and shipped correctly, which can slow down inspection and delay your refund once your package arrives.

Clean every item first

Wipe down the cable, charger, and power bank

Use a dry microfiber or soft cotton cloth, no liquids, sprays, or alcohol wipes. Pay close attention to the magnetic connector head and the metal contact pins, since dust or old adhesive here is the most common reason a return gets flagged.

Magnetic cable head: wipe the outer casing and the flat magnetic face
Connector tip pins: clear any dust or residue from the gold contacts
Giga GaN charger: wipe the housing, plug pins, and display screen
Power bank: wipe the casing and both charging ports

Cleaning the magnetic connector tip with a cloth

Contact pins: clean until dry & dust-free

Dry cloth only: no liquid cleaners

✓ correct technique

Coil the cable correctly

Round loops, tip facing out, no folding

Coil the cable into neat, round loops. Never fold or crease it. Position it so the connector tip sits to one side, facing outward and clearly visible, exactly as shown in the reference photo. If your cable came with a velcro strap, use it to hold the coil in place.

Cable coiled in round loops, not folded or kinked
Connector tip visible and facing outward
Secured with the velcro strap, if included

Cable coiled neatly with connector tip facing outward

Tip faces outward, fully visible

Loops kept round and even

✓ correct coiling

Repack into original packaging

Everything goes back exactly as it arrived

Place each item back into its original box, tray, and accessory pouch. Nothing loose, nothing swapped between boxes. If any part of the original packaging is missing, note it when you start your return. It won't stop your refund, but it helps us process it correctly.

Cable coiled and returned to its printed box
Charger tips/pins bagged and placed in their pouch
Power bank returned to its original tray, if applicable
Inserts, manuals, and cards left inside the box

Volta box open showing cable, accessory pouch, and packaging inserts

Box tray + insert card left in place

Tips & adapters in their own pouch

✓ correct repacking

Step 04: Take one photo or video of everything together

Lay every item flat, side by side, in one frame

On a plain surface (a table or the floor works fine), lay out every product you're returning, uncoiled enough to identify, but packed as instructed above. Take one photo or a short video that shows all items at once, well lit, in focus. A photo of a single item does not cover the rest of your order.

✓ WHAT WE NEED

All returned items laid out together on a plain surface

Cable, charger, power bank, and all original packaging visible together, nothing cropped out.

✕ NOT ACCEPTED

A single item photographed alone, missing the rest of the order

One item photographed alone, even if it's packed perfectly, can't confirm the rest of the order.

Got your photo? Send it our way.

Email it to us now so we can verify everything the moment your package arrives. It only takes a minute, and it keeps your refund from getting held up.

Email My Return Photos Or send directly to care@voltacharger.com

Step 05: Send your photos and ship

From your inbox to our warehouse

Email your photo or video

Attach the flat-lay photo or video from Step 4 and send it to care@voltacharger.com, with your order number in the subject line.

We reply with your return address

Once we've reviewed your photo, we'll email you the address to ship your package to. Return shipping is at your own cost, we don't provide prepaid labels.

Ship your package

Post it to the address we send you and keep your tracking number. Your refund is processed once we receive and verify the return at our warehouse.

Ready to send your return in?

Email your packed-and-photographed proof now, so it's already on file when your return reaches our warehouse.

Email My Return Photos Or send directly to care@voltacharger.com

Refund policy

What to know before you return something

Following the packing guide and sending clear photos helps us verify your return quickly once it arrives. Here's exactly how refunds work.

Return window

30 days from the delivery date. We can't process refunds requested after this period.

What's refunded

The amount paid for the product(s) only. Your original shipping fee isn't refundable, it's paid directly to our 3PL logistics partner.

When you're refunded

After your returned package is received and verified at our warehouse.

Eligible purchases

Orders placed directly on voltacharger.com only. Pre-orders from crowdfunding campaigns (Kickstarter, Indiegogo, etc.) or purchases from other third-party platforms aren't covered by this policy.

Pack it right.Get your refund faster.